OUR RETURN POLICY
At ADEPTT , we believe that every interaction is an opportunity to create magic. We understand that sometimes the perfect match isn't meant to be, and returns are a part of that beautiful journey. Our return policy is designed with love and care, ensuring a seamless experience for you.
For customers worldwide, we facilitate the return process through our European office based in Bulgaria. We are delighted to provide you with a discounted shipping option, known for its cost-effectiveness and faster delivery compared to other alternatives. We can schedule a DHL pickup for the return with a discounted fee ranging between $15-$30 USD, depending on the region.
To initiate this process, kindly reach out to us, specifying the details of the items you intend to return or exchange. Upon your request, we will promptly send you a link for purchasing the discounted DHL shipping option. If you opt not to use our discounted DHL return service, we recommend utilizing your country's governmental postal service for the return. Please ensure you acquire a tracking number to guarantee the secure delivery of your package.
It's important to note that international courier services such as DHL, FedEx, UPS, TNT, and others may impose customs processing fees of around $50 USD for global shipments. If you choose such a courier, any applicable fees would need to be passed on to you for processing your exchange or return.
Feel free to contact us at customercare@adeptt.com
RETURN & EXCHANGE POLICIES
To ensure a smooth process, we kindly ask you to validate that you meet our Returns/Exchange page before initiating any returns. Here, you'll find comprehensive information on our policies and procedures, helping you meet the necessary criteria for a hassle-free experience.
-
15 DAYS
Please ensure that you ship your return or exchange within 15 days from the date of delivery. All items must be in their original condition, unwashed, unworn, unaltered, and with the original tags attached. For more details on our return policy, please review the information provided.
-
RETURN ELIGIBILITY
Please take note that items classified as face coverings and accessories, as well as those labeled as "final sale," cannot be refunded. However, regular sale items are eligible for returns and exchanges. Clearance items, on the other hand, can only be returned for store credit and are not eligible for exchanges.
-
REIMBURSING YOU TIMELY
We will process your reimbursement within 7-10 days upon receiving and processing your return, once the courier scans it for shipment. For exchanges, we will expedite the mailing of your replacement and provide you with a tracking number.
-
ENHANCE YOUR SHOPPING EXPERIENCE
Color Samples for Linen Fabric Models Available! If you have ordered linen fabric models, you will receive samples of all available colors that we work with. We hope this will assist you in choosing the color for your next order. Our aim is to make the color selection process as easy as possible for you.
US RETURNS
At ADEPTT, we value our customers and aim to make their return or exchange process as convenient as possible. If you wish to initiate a return or exchange, please contact us via email at customercare@adeptt.com. For a fee of $15, we will generate a DHL return label for you. Kindly include your order number, reason for return, your full name, and email address in your request. We will get in touch with you within 2 days and send you the return label.
If you prefer not to use our return label, we will provide you with our address, and you can return the package using a courier of your choice. We want you to have the most suitable option for your needs.
Thank you for choosing us as your service provider. We appreciate your business!
INTERNATIONAL RETURNS
At ADEPTT, we value our customers and aim to make their return or exchange process as convenient as possible. If you wish to initiate a return or exchange, please contact us via email at customercare@adeptt.com. For a fee of €15, we will generate a DHL return label for you. Kindly include your order number, reason for return, your full name, and email address in your request. We will get in touch with you within 2 days and send you the return label.
If you prefer not to use our return label, we will provide you with our address, and you can return the package using a courier of your choice. We want you to have the most suitable option for your needs.
Thank you for choosing us as your service provider. We appreciate your business!