START RETURNS & EXCHANGES
THE UNITED STATES - Return or Exchange Your Item with Ease! Easy Returns via DHL Express for $15 Fee. ( this is not relevant to orders with insurance )
Europe - Return or Exchange Your Item with Ease! Easy Returns via DHL Express for 15 euro Fee.
30 Days
Please ensure that you ship your return or exchange within 30 days from the date of delivery. All items must be in their original condition, unwashed, unworn, unaltered, and with the original tags attached. For more details on our return policy, please review the information provided.
Return Eligibility
Please take note that items classified as face coverings and accessories, as well as those labeled as "final sale," cannot be refunded. However, regular sale items are eligible for returns and exchanges. Clearance items, on the other hand, can only be returned for store credit and are not eligible for exchanges.
Reimbursing You Timely
We will process your reimbursement within 7-10 days upon receiving and processing your return, once the courier scans it for shipment. For exchanges, we will expedite the mailing of your replacement and provide you with a tracking number.
Enhance Your Shopping Experience
Color Samples for Linen Fabric Models Available! If you have ordered linen fabric models, you will receive samples of all available colors that we work with. We hope this will assist you in choosing the color for your next order. Our aim is to make the color selection process as easy as possible for you.
Embrace the Journey: Our Return Policy with Heart
At ADEPTT , we believe that every interaction is an opportunity to create magic. We understand that sometimes the perfect match isn't meant to be, and returns are a part of that beautiful journey. Our return policy is designed with love and care, ensuring a seamless experience for you.
For customers located outside of the United States, please consider the following:
You will need to return the product(s) to our European office located in Bulgaria. We are pleased to offer you a discounted shipping option, which is typically more cost-effective and faster than other alternatives.
We can arrange a DHL pickup for the return at a discounted rate of $35 USD. Please get in touch with us and provide the details of the specific items you wish to return or exchange, and we will send you a link to purchase the discounted DHL shipping option. If you choose not to utilize our discounted DHL return option, we recommend sending the return using your country's governmental postal service, ensuring that you obtain a tracking number to ensure the safe arrival of the package. We kindly request that you avoid using international couriers such as DHL, FedEx, UPS, TNT, and others, as they impose customs processing fees of approximately $50 USD for global shipments. Please note that if you opt for such a courier, we would need to pass on any applicable fees to you in order to process your exchange or return.
If you have any questions, please don't hesitate to contact us
customercare@adeptt.com
